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How can you activate your IXFI Pay feature on your IXFI account?

To access our IXFI Pay feature, please follow the necessary steps after registering with the IXFI exchange. A phone number, email address, and KYC (Know Your Customer) are required to use this feature. During the IXFI Pay account activation process, you may encounter three scenarios. Firstly, you may sign up using an email address without adding a phone number or completing the KYC. Secondly, you could sign up using their phone number without adding an email address or completing the KYC. The third scenario involves adding the provided email address and phone number but not completing the KYC. To add an email address or phone number or complete the KYC step, follow the verification methods activated on your IXFI account, including email authentication, SMS authentication, IXFI PIN, and the Authenticator App.

If you have not added an email address, phone number, or KYC, follow the steps below.

  1. Tap on the IXFI app icon on your phone and click the Login button to access your IXFI account.



  2. Tap on the IXFI Pay feature on the IXFI app home screen.
  3. To add an Email Addressto your IXFI account 
    1. Click on the Next button to add your Email Address.
    2. Enter your Email Address and click on the Next button.
    3. After the verification method, your addition of the Email Address to the IXFI account will be completed.



  4. To add a Phone Numberto your IXFI account 
    1. Click on the Next button to add your Phone Number.
    2. Enter your Phone Number and click on the Next button.
    3. After the verification method, your addition of the phone number to the IXFI account will be completed.



  5. To complete the KYC(Know-Your-Customer) process
    1. Click on the Start KYC button.
    2. Select the Wallet KYC and then Exchange KYC. To check the KYC process steps.
    3. Select the country of residence and click the Continue button.
    4. Enter the personal information, such as Nationality, Legal name (First, Middle, and Last), and click the Continue button.
    5. Enter your home Address, such as Full Address, Postal code, City, and click the Continue button.
    6. To start the identity Verification, click on the Continue button.


      After the wallet KYC is approved, your exchange KYC will begin. The process of registering for IXFI Pay will begin as soon as both KYC are successful..
  6. To create IXFI Pay account 
    1. Enter a valid IXFI Pay address as per the IXFI Pay address guidelines.

      Guidelines for IXFI Pay Address

      • Your IXFI Pay Address must be between 4 and 16 characters in length.

      • IXFI Pay address may consist solely of alphanumeric characters (letters A-Z and numbers 0-9), and must not include underscores.

      • The IXFI Pay address must not include the terms "IXFI," "IXFI Pay," or "Admin."

      • Your IXFI account username must be different from your IXFI Pay address.

      • Existing IXFI Pay addresses available on the system cannot be used on another account.

    2. Click on the Next button.
    3. Set up a six-digit IXFI Pay PIN for authentication. Enter your IXFI Pay PIN, and confirm the PIN that you entered.
    4. Click on the Continue button.



    5. Enter your mPIN to finish IXFI pay activation on your IXFI account.
    6. Once your IXFI Pay account is activated, click on the Continue button to begin your IXFI Pay transaction of your cryptocurrency between IXFI Pay addresses.


      • The user may experience a delay in receiving the OTP due to their telecommunication service provider.